Retail & Ecommerce23 February 2022 2022-03-16 15:02
Retail & Ecommerce
Chatbots for Retail and eCommerce
Our custom built chatbots and conversational marketing strategies make it easy for retail and eCommerce companies to recommend products, increase sales, improve retention rates and customer care on popular messaging channels such as Messenger, Instagram and WhatsApp.
Popular use cases
How eCommerce and retail brands are using chatbots for marketing & support
Reinvent how you build relationships with messaging automation
These messaging channels provide eCommerce and retail brands the opportunity to build relevant customer relationships which can be scaled using messaging automation.
Why eCommerce companies are investing in messaging automation and chat marketing
The retail and eCommerce industry spends millions on marketing to acquire and retain customers. Chatbots built on popular messaging channels can act as customer relationship tools that can be used for nurturing relationships, increasing sales and boosting support.
70% of incoming messages on Instagram are pre-purchase. Instantly respond and turn every message from a browser into a buyer.
Our analysis has shown 68% of retail related questions (product sizes, returns, etc.) can be answered using a knowledgebase AI agent.
97% of Gen Z and 93% of Millennial's own a smartphone, and on an average day, they spend over four hours using it online.
News & Views
Our thoughts on real-time marketing, AI development and chatbot industry updates.
These companies and many more like them have worked with Chit Chat to harness the power of online conversations.
Mike CurrieMarketing Director
AUSTRIAN NATIONAL TOURIST OFFICE
Tanja FernerMarketing Manager
Download our latest chat marketing guide
Learn how businesses are transforming their social messaging channels into powerful marketing tools.
Includes case studies, practical insights, interviews and best practices.