Retail & Ecommerce

Chatbots for Retail and eCommerce

Our custom built chatbots and conversational marketing strategies make it easy for retail and eCommerce companies to recommend products, increase sales, improve retention rates and customer care on popular messaging channels such as Messenger, Instagram and WhatsApp.

ecommerce chatbot

Popular use cases

How eCommerce and retail brands are using chatbots for marketing & support

Segment Audiences

Leverage data captured during your conversations such as product preferences, interests, and customer intents to create customer profiles and segment customers like never before.

Automated Integrations

Powerful integrations with eCommerce platforms such as Amazon, Shopify and WooCommerce will enable your team to fully automate your marketing and support workflows including shipping, returns & order tracking information in real-time.

Powerful Ad Capabilities

Tap into Facebooks powerful advertising capabilities that allow you to connect ads to your chatbot, create entry-points from Messenger, WhatsApp and Instagram.

Marketing Automation

Automated follow-up messages can be created for a number of scenarios including feedback requests and re-engaging high-intent leads such as people who abandoned baskets.

Advice & Information

Always answering the same questions? Include a knowledgebase AI agent within your conversational experience that is able to retrieve pricing information, product specifications & availability.


A quiz based conversational flow built on Messenger or Instagram will allow you to identify a customer’s interests, preferences, and guide them to the right product or service to satisfy their needs.

Reinvent how you build relationships with messaging automation

These messaging channels provide eCommerce and retail brands the opportunity to build relevant customer relationships which can be scaled using messaging automation.

ecommerce chatbot CRM

Messenger Bot For Retailers

Facebook Messenger is popular amongst all age groups, including online shoppers. It is one of the largest messaging platforms in the world and its powerful ad targeting capabilities are ideal for retailers.

WhatsApp eCommerce Bot

eCommerce brands can create a WhatsApp bot to provide one-to-one support at scale. With over 2 billion monthly active users, it is the largest messaging platform in the world.

Instagram DM Automation

Over 400 million monthly active users use Instagram’s direct message feature. The vast majority of incoming messages are pre-purchase, so retailers that use Instagram messaging will have a marketing edge.

Google Business Messages

Shorten your customer’s path to conversion by engaging them with automated personal messages in their moment of need on Google Search and Maps.

Why eCommerce companies are investing in messaging automation and chat marketing

The retail and eCommerce industry spends millions on marketing to acquire and retain customers. Chatbots built on popular messaging channels can act as customer relationship tools that can be used for nurturing relationships, increasing sales and boosting support.

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Increase Sales

70% of incoming messages on Instagram are pre-purchase. Instantly respond and turn every message from a browser into a buyer.

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Instant Support

Our analysis has shown 68% of retail related questions (product sizes, returns, etc.) can be answered using a knowledgebase AI agent.

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Mobile-First Strategy

97% of Gen Z and 93% of Millennial's own a smartphone, and on an average day, they spend over four hours using it online.

Recent Partnerships

These companies and many more like them have worked with Chit Chat to harness the power of online conversations.

sandra chatbot feedback
facebook messenger marketing chatbot guide

Download our latest chat marketing guide

Learn how businesses are transforming their social messaging channels into powerful marketing tools.

Includes case studies, practical insights, interviews and best practices.

Download Our Free Guide

chat marketing guide

The way people communicate online is changing, including how we interact with businesses. More than 1 billion users connect with a business on Messenger, Instagram & WhatsApp every week.

Download our FREE guide to learn how we automated growth on the worlds biggest messaging channels for businesses just like yours.