Hotels & Resorts

Chatbots for Hotels & Resorts

Our custom built chatbots and chat marketing strategies make it easy for hotels and resorts to drive direct bookings and provide virtual concierge assistance at scale on popular messaging channels such as Messenger, Instagram and WhatsApp.

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Popular use cases

How hotels are using chatbots for marketing & support

Segment Audiences

Leverage data captured during your conversations such as key demographics, room preferences, personal interests, and customer intents to create customer profiles and segment customers like never before.

Automated Integrations

Powerful integrations with popular hotel CRMs and reservations systems will enable your team to fully automate your marketing and support workflows including real-time room information and TripAdvisor reviews management.

Powerful Ad Capabilities

Tap into Facebooks powerful advertising capabilities that allow you to get your bot in front of people who are interested in staying at your hotel or resort. Create entry-points from Messenger, WhatsApp and Instagram adverts directly to your bot.

Marketing Automation

Automated follow-up messages can be created for a number of scenarios including feedback requests and re-engaging prospects such as people who showed interest in booking a room.

Advice & Information

Always answering the same questions? Include a knowledgebase AI agent within your conversational experience that is able to answer FAQs instantly, retrieve hotel information, process bookings & so much more.

Virtual Concierge

Capture key travel information and provide individual recommendations based on the users interests and preferences. Enable travelers to experience cities through local reviews and recommendations.

Messaging automation is critical for hotels & resorts

Social messaging chatbots make it simple to return to the previously discussed data because the conversation history remains consistent. A user will  be able to return to the conversation and have all important information saved.

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Messenger Bot For Hotels

Facebook Messenger is popular amongst all travel groups. It is one of the largest messaging platforms in the world and its powerful ad targeting capabilities are ideal for hoteliers.

WhatsApp Hotel Bot

Hotel and resorts businesses can create a WhatsApp bot to provide one-to-one support at scale. With over 2 billion monthly active users, it is the largest messaging platform in the world.

Instagram DM Automation

Over 400 million monthly active users use Instagram’s direct message feature. The vast majority of incoming messages are pre-purchase, so hotels and resorts that use Instagram messaging will have a marketing edge.

Conversional Display Ads

The magic of chat marketing combined with the reach of Google Display Network. Provide in-the-moment communication that facilitates a seamless experience from booking rooms to travel recommendations.

Google Business Messages

Shorten your customer’s path to conversion by engaging them with automated personal messages in their moment of need on Google Search and Maps.
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Why hotels are investing in conversational marketing

The hotel industry spends millions on marketing to acquire customers and additional investments in supporting and retaining them. Chatbots built on popular messaging channels can act as customer relationship tools that can help nurture relationships, increase sales and reduce staff costs whilst improving customer care.

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Increase Bookings

70% of incoming messages on Instagram are pre-purchase. Automate travel inspiration within your DMs.

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Messaging Apps Access
85% of travelers book travel activities via mobile devices. Most people already rely on smartphones during trips to get around, find local venues, and make online payments.
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Mobile-First Strategy

97% of Gen Z and 93% of Millennial's own a smartphone, and on an average day, they spend over four hours using it online.

News & Views

Our thoughts on real-time marketing, AI development and chatbot industry updates.

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Recent Partnerships

These companies and many more like them have worked with Chit Chat to harness the power of online conversations.

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SCHUMAN CHEESE

“We chose Chit Chat Agency because of their deep and unique understanding of conversational marketing, it’s been a great collaboration.”
Mike Currie
Marketing Director

AUSTRIAN NATIONAL TOURIST OFFICE

“Rather than using a chatbot to handle customer service like so many brands do, we opted to create a standalone interactive winter campaign which allows users to directly engage with us by choice rather than circumstance. It’s been a pleasure working with Chit Chat.”
Tanja Ferner
Marketing Manager

Travel Professor

We now onboard customer's using Messenger and Instagram DMs, it's increased our sign-up rates by over 300%. Working with Chit Chat has been transformational.
Sandra Kirklee
CMO
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Download our latest chat marketing guide

Learn how businesses are transforming their social messaging channels into powerful marketing tools.

Includes case studies, practical insights, interviews and best practices.

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Our Mission

We are on a mission to make it easier and faster for consumers to connect with businesses. Online conversations connect people, and now customers expect businesses to join in.

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Chit Chat Communications Ltd. is a limited company registered in England and Wales. Registered number: 13422957.

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The way people communicate online is changing, including how we interact with businesses. More than 1 billion users connect with a business on Messenger, Instagram & WhatsApp every week.

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