Travel Agents & Operators

Chatbots for Travel & Tourism

Our custom built chatbots and chat marketing strategies make it easy for travel operators and tourism businesses to provide granular recommendations, increase sales, boost retention rates and help travelers plan their trips on popular messaging channels such as Messenger, Instagram and WhatsApp.
travel instagram dm bot

Popular use cases

How the travel and tourism sector is using chatbots for marketing & support

Segment Audiences

Leverage data captured during your conversations such as travel preferences, interests, and customer intents to create customer profiles and segment customers like never before.

Automated Integrations

Powerful integrations with popular travel CRMs and booking systems will enable your team to fully automate your marketing and support workflows including real-time ticket information and TripAdvisor reviews management.

Powerful Ad Capabilities

Tap into Facebooks powerful advertising capabilities that allow you to get your bot in front of people who are interested in travel and tourism. Create entry-points from Messenger, WhatsApp and Instagram adverts directly to your bot.

Marketing Automation

Automated follow-up messages can be created for a number of scenarios including feedback requests and re-engaging high-intent leads such as people who showed interest in booking a trip.

Advice & Information

Always answering the same questions? Include a knowledgebase AI agent within your conversational experience that is able to answer FAQs instantly, retrieve travel information, view upcoming events & so much more.


Capture key travel information and provide individual recommendations based on the users interests and preferences. Guide them to the right recommendation based on their declared data.

Messaging automation is critical for travel and tourism brands

Conversational marketing is similar to human relationships, it allows you to nurture a deeper sense of meaning and understanding. Interactions on social chatbots allow relationships to naturally flourish beyond the intial click.

Messenger Bot - Travel

Messenger Bot For Travel

Facebook Messenger is popular amongst all travel groups. It is one of the largest messaging platforms in the world and its powerful ad targeting capabilities are ideal for travel agents, airlines and tourism agencies.

WhatsApp Travel Bot

eCommerce brands can create a WhatsApp bot to provide one-to-one support at scale. With over 2 billion monthly active users, it is the largest messaging platform in the world.

Instagram DM Automation

Over 400 million monthly active users use Instagram’s direct message feature. The vast majority of incoming messages are pre-purchase, so retailers that use Instagram messaging will have a marketing edge.

Conversional Display Ads

The magic of chat marketing combined with the reach of Google Display Network. Provide in-the-moment communication that facilitates a seamless experience from travel inspiration to booking tickets.

Google Business Messages

Shorten your customer’s path to conversion by engaging them with automated personal messages in their moment of need on Google Search and Maps.

Why travel companies are investing in messaging automation and chat marketing

The travel and tourism industry spends millions on marketing to acquire customers and additional investments in supporting them. Chatbots built on popular messaging channels can act as customer relationship tools that can help nurture relationships, increase sales and reduce staff costs whilst improving customer care.

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Increase Bookings

70% of incoming messages on Instagram are pre-purchase. Automate travel inspiration within your DMs.

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Annual Savings

We've helped brands within the travel industry save over $150k on customer support through messaging automation.

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Mobile-First Strategy

97% of Gen Z and 93% of Millennial's own a smartphone, and on an average day, they spend over four hours using it online.

Recent Partnerships

These companies and many more like them have worked with Chit Chat to harness the power of online conversations.

sandra chatbot feedback
facebook messenger marketing chatbot guide

Download our latest chat marketing guide

Learn how businesses are transforming their social messaging channels into powerful marketing tools.

Includes case studies, practical insights, interviews and best practices.

Download Our Free Guide

chat marketing guide

The way people communicate online is changing, including how we interact with businesses. More than 1 billion users connect with a business on Messenger, Instagram & WhatsApp every week.

Download our FREE guide to learn how we automated growth on the worlds biggest messaging channels for businesses just like yours.