Chatbot Development5 March 2022 2023-11-24 11:25
Chatbot Development Experts
We design and custom-build conversational experiences that can engage, convert and support your prospects and customers.
AI Chatbots For Marketing & Support
Why businesses use chatbots
By creating conversational experiences within popular messaging channels you enable people to engage and take action in a platform they already use. This removes friction and results in higher conversion rates and lower acquisition costs.
Key chatbot benefits
Stop sending messages and start creating conversations at scale. Our chatbot solutions make it easy for you to connect with tools and apps you are already using. Information and data from your bot conversations can be sent directly to your 3rd party marketing tools. These seamless integrations help improve productivity, improve customer care and boost conversions.
Austrian chatbot hits the slopes
The Austrian National Tourist Office & Chit Chat oversaw an industry-first, a Facebook Messenger Chatbot designed and developed to help users find their dream ski holiday.
Frequently Asked Questions
Will our chatbot be custom built?
Yes, we design and build our chatbots based on your individual objectives. Cookie cutters are for baking, not creating conversational experiences that represent your brand.
How much does a chatbot cost?
It depends on the features and integrations that are required, as well as the the channels you are planning to deploy the chatbot on.
Are people using messaging apps?
The upsurge of real-time messaging has led to a huge shift in how people choose to connect with businesses. Messaging apps have overtaken social media platforms in the number of active monthly users by over 20%. Over 1 billing people connect with business accounts weekly via Instagram, Messenger and Whatsapp.
Why should I invest in chat marketing?
Businesses can build long-lasting relationships with people through messaging apps that drive real business results.
Facebook click-to-messenger ads and conversational display ads are extremely effective marketing tools that often outperform traditional online marketing channels when done right.
Do you create chatbots using your own software?
Although we may use custom coding in many projects, we do not use in-house or proprietary software. We use industry leading platforms and tools that can be accessed by anyone.
How do you create your chatbots?
We are agency partners with leading bot building platforms such as ManyChat and ChatFuel which are great for creating the front-end of your social messaging bots. Every person who communicates with your chatbot becomes a contact or subscriber, these platforms allow you to easily store and use this data, you could call them social CRMs rather than development platforms. You can leverage this data captured during your conversations such as product preferences, interests, and customer intents to create customer profiles and segment customers like never before. More complex chatbots will require 3rd party integrations and custom scripting.
Can you connect the chatbot to my existing CRM?
Yes, our projects often include third-party integrations such as syncing data to CRMs and other popular business tools. We can integrate with any online program that includes API documentation which most do.
How do you create the AI element?
Many chatbots, if necessary, incorporate advanced technologies such as artificial intelligence (AI) or natural language processing (NLP). We work with a number of platforms, technologies and models depending on the project requirements. This platform-agnostic approach allows seamless integration of AI agents, including large language models (LLM) like GPT (Generative Pre-trained Transformer), into our chatbots. These bots can be deployed across various messaging platforms such as Messenger, Instagram, and WhatsApp. Additionally, we harness the power of vector databases to enhance the efficiency and responsiveness of our chatbot interactions, providing users with a more sophisticated and tailored experience.
News & Views
Our thoughts on real-time marketing, AI development and chatbot industry updates.
These companies and many more like them have worked with Chit Chat to harness the power of online conversations.
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Learn how businesses are transforming their social messaging channels into powerful marketing tools.
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