Restaurants & Hospitality

Chatbots for restaurants & hospitality

Our custom-built chatbots and chat marketing strategies make it easy for patrons to complete reservations on platforms they're already using and enable restaurants to acquire new customers as well as retain them.

restaurant chatbot marketing

Popular use cases

How restaurants are using AI chatbots for marketing & support

Segment Audiences

Leverage data captured during your conversations such as food preferences, demographics, and customer intents to create customer profiles and segment customers like never before.

Automated Integrations

Powerful integrations with your existing booking and CRM systems will enable your team to fully automate your marketing and support workflows including real-time table reservations and TripAdvisor reviews management.

Powerful Ad Capabilities

Tap into Facebooks powerful advertising capabilities that allow you to get your bot in front of local people who are interested in visiting your establishment. Create entry-points from Messenger, WhatsApp and Instagram adverts directly to your bot.

Marketing Automation

Automated follow-up messages can be created for a number of scenarios including putting your feedback on auto-pilot that will help you generate more positive reviews.

Advice & Information

Always answering the same questions? Include a knowledgebase AI agent within your conversational experience that is able to answer FAQs instantly, display restaurant menus, map directions & so much more.


Capture key information and provide individual recommendations based on the users interests and preferences. For example, you can recommend wine based on their food choice.

Popular restaurant bot channels

Restaurants need to reinvent how they connect and build relationships with their audience in this new mobile and messaging era. Learn how you can use Facebook Messenger, SMS, WhatsApp and Instagram as part of a tailored omnichannel marketing mix to attract, engage and retain customers.

restaurant chatbot crm marketing

Messenger Bot For Restaurants

Facebook Messenger is popular amongst all age groups. It is one of the largest messaging platforms in the world and its powerful ad targeting capabilities are ideal for restaurants, bars, clubs and entertainment venues.

WhatsApp Restaurant Bot

Hospitality brands can create a WhatsApp bot to provide one-to-one support at scale. With over 2 billion monthly active users, it is the largest messaging platform in the world.

Instagram DM Automation

Over 400 million monthly active users use Instagram’s direct message feature. The vast majority of incoming messages are pre-purchase, so hospitality businesses that use Instagram messaging will have a marketing edge.

Conversional Display Ads

The magic of chat marketing combined with the reach of Google Display Network. Provide in-the-moment communication that facilitates a seamless experience at scale.

Google Business Messages

Shorten your customer’s path to conversion by engaging them with automated personal messages in their moment of need on Google Search and Maps.
restaurant faq bot

Instantly handle enquiries on auto-pilot

Free up valuable staff time by instantly handling frequently asked questions such as directions, opening times, dietary requirements, disabled access, and daily specials.  Conversations can be rerouted to a live operator or email at any time.
restaurant reservation messenger chatbot

Simple and fast reservations

Get more patrons through the door by making it quick and easy to make reservations directly within Messenger, WhatsApp and Instagram DMs. Your chatbot can be seamlessly integrated with your existing booking system so everything is updated in real-time.

Turn customers into advocates

During your bot conversations, custom attributes can be collected in real-time. This data can be used to build a detailed customer profile. You can use this information to keep people coming back by sending messages to loyal customers as well as re-engaging lapsed customers.

Why restaurants are investing in AI, messaging automation and chat marketing

The hospitality industry spends millions on marketing to acquire customers and additional investments in retaining them. Chatbots built on popular messaging channels can act as customer relationship tools that can help nurture relationships, increase bookings and improve loyalty.

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Boost positive Reviews

84% of people trust online reviews as much as personal recommendations for dining decisions.

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Social Influence

75% of consumers have used Facebook to decide which restaurant to visit.

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Mobile-First Strategy

97% of Gen Z and 93% of Millennial's own a smartphone, and on an average day, they spend over four hours using it online.

Recent Partnerships

These companies and many more like them have worked with Chit Chat to harness the power of online conversations.

sandra chatbot feedback
facebook messenger marketing chatbot guide

Download our latest chat marketing guide

Learn how businesses are transforming their social messaging channels into powerful marketing tools.

Includes case studies, practical insights, interviews and best practices.