Restaurants & Hospitality26 February 2022 2022-03-16 14:59
Restaurants & Hospitality
Chatbots for restaurants & hospitality
Our custom-built chatbots and chat marketing strategies make it easy for patrons to complete reservations on platforms they're already using and enable restaurants to acquire new customers as well as retain them.
Popular use cases
How the hospitality sector is using chatbots for marketing & support
Popular restaurant bot channels
Restaurants need to reinvent how they connect and build relationships with their audience in this new mobile and messaging era. Learn how you can use Facebook Messenger, SMS, WhatsApp and Instagram as part of a tailored omnichannel marketing mix to attract, engage and retain customers.
Instantly handle enquiries on auto-pilot
Simple and fast reservations
Get more patrons through the door by making it quick and easy to make reservations directly within Messenger, WhatsApp and Instagram DMs. Your chatbot can be seamlessly integrated with your existing booking system so everything is updated in real-time.
Turn customers into advocates
During your bot conversations, custom attributes can be collected in real-time. This data can be used to build a detailed customer profile. You can use this information to keep people coming back by sending messages to loyal customers as well as re-engaging lapsed customers.
Why restaurants and bars are investing in messaging automation and chat marketing
The hospitality industry spends millions on marketing to acquire customers and additional investments in retaining them. Chatbots built on popular messaging channels can act as customer relationship tools that can help nurture relationships, increase bookings and improve loyalty.
84% of people trust online reviews as much as personal recommendations for dining decisions.
75% of consumers have used Facebook to decide which restaurant to visit.
97% of Gen Z and 93% of Millennial's own a smartphone, and on an average day, they spend over four hours using it online.
News & Views
Our thoughts on real-time marketing, AI development and chatbot industry updates.
These companies and many more like them have worked with Chit Chat to harness the power of online conversations.
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