About

About Us

Our specialised approach to chat marketing and messaging automation means we have developed a highly capable team of experts within a very specific niche, offering hyper-focused efforts and unrivalled service.

Whether you are looking to boost sales via Instagram DMs, boost awareness using conversational display ads or provide customer support with an AI powered chatbot, we can help you hit your goals.

Our Clients

Our growing group of clients spans seas, sectors, and languages. We are in the business of helping businesses connect with people on a level they’re familiar and comfortable with on messaging channels and websites they use every day.

chatbot chit chat agency

Press & Recognition

As leaders in chatbot development and conversational marketing, we are often approached to share our thoughts and insights on the industry. You can read some our recent interviews, features and mentions below.

The Rise Of Social Messaging Apps In Marketing

Chit Chat Boosts Travel Brand Sign Up Rates By 348%

The World’s Leading Chatbot Marketing Experts Revealed

Chat Marketing & QR Codes: A Match Made In Heaven

6 Messenger Marketing Experts Reveal Their Secrets

How Chatbots Are Transforming The Hospitality Industry

Leading Food Brand Creates Virtual Cheese Connoisseur

8 Leading Experts Predict the Future of Chatbots

Frequently Asked Questions

Will our chatbot be custom built?

Yes, we design and build our chatbots based on your individual objectives. Cookie cutters are for baking, not creating conversational experiences that represent your brand.

How much does a chatbot cost?

It depends on the features and integrations that are required, as well as the the channels you are planning to deploy the chatbot on.

Are people using messaging apps?

The upsurge of real-time messaging has led to a huge shift in how people choose to connect with businesses. Messaging apps have overtaken social media platforms in the number of active monthly users by over 20%. Over 1 billing people connect with business accounts weekly via Instagram, Messenger and Whatsapp.

Why should I invest in chat marketing?

Businesses can build long-lasting relationships with people through messaging apps that drive real business results.

Facebook click-to-messenger ads and conversational display ads are extremely effective marketing tools that often outperform traditional online marketing channels when done right.

Do you create chatbots using your own software?

We do not use in-house or proprietary software. We use industry leading platforms and tools that can be accessed by anyone. This means you will have full ownership of your data and will not be dependent on us.

How do you create your chatbots?

We are agency partners with leading bot building platforms such as ManyChat and ChatFuel which are great for creating the front-end of your social messaging bots. Every person who communicates with your chatbot becomes a contact or subscriber, these platforms allow you to easily store and use this data, you could call them social CRMs rather than development platforms. You can leverage this data captured during your conversations such as product preferences, interests, and customer intents to create customer profiles and segment customers like never before. More complex chatbots will require 3rd party integrations and custom scripting.

Can you connect the chatbot to my existing CRM?

Yes, our projects often include third-party integrations such as syncing data to CRMs and other popular business tools. We can integrate with any online program that includes API documentation which most do.

How do you create the AI element?

If necessarily, some chatbots may include artificial intelligence (AI) or natural language processing (NLP). We typically use Google Dialogflow to design, create and train the AI element of our bot builds, it’s platform agnostic which means we can integrate the AI agents into our chatbots that are deployed on platforms such as Messenger, Instagram and WhatsApp.

We enjoy working with businesses who share our passion for pushing the boundaries of marketing innovation and are open to reimagining how they connect and build relationships with their audience in this new mobile and messaging era that we now live in.

Ryan Dearlove – Chit Chat Agency Founder

facebook messenger marketing chatbot guide

Download our latest chat marketing guide

Learn how businesses are transforming their social messaging channels into powerful marketing tools.

Includes case studies, practical insights, interviews and best practices.