Automate Reservations and Appointment Bookings With a Chatbot
Automate Reservations and Appointment Bookings With a Chatbot
A well-designed reservation chatbot can assist your customers through your booking process any time of the day. It would improve staff productivity and cut-down on costs related to manual follow-ups.
Automated Reservation Example For a Restaurant
Click To Messenger Bot Advert
Businesses can use click to Messenger adverts to start conversations within Messenger at scale with the goal to generate more bookings and reservations.
Facebook offers granular targeting options that are perfect for reservations and bookings. For example, you can target people who have upcoming birthdays.
Setting up Messenger ads requires a little more muscle than your standard Facebook ads but we can take care of everything as well as provide training.
Learn How To Create a Restaurant Chatbot Marketing Strategy
Make it easy for patrons to book a table, view your latest specials and provide feedback on auto-pilot.
➡️ Restaurant Chatbot Marketing Strategy
Booking Process
When the user clicks or taps on the messenger ad, they will be taken to a conversation with your brand in Messenger.
A series of questions can be asked to reserve a table or book an event.
Guests can view your menus and decide on what they’re having even before arriving at your restaurant or bar.
The chatbot can also handle general queries and responds with your business’s specific information.
Reservation Confirmed
The chatbot can connect to your table reservation software, allowing quick and easy bookings from your website and social media.
Once a Reservation is complete the list of available tables gets updated, you will not need to worry about overbooking.
CRM & Messaging Integrations
Powerful integrations with third-party applications enable your team to fully automate your marketing workflows.
You can send emails, SMS messages, sync with your CRM and other databases.
The conversational experience can be connected to your existing reservation system to allow for real-time updates.
Automated Followups
Automated messages can be scheduled such as booking reminders, feedback requests and birthday messages.
Once subscribed can also inform your guests of special offers and changes to your opening times.
Messenger Booking vs Web Form Booking
Conversational experiences via Messenger bots are simply the next step in the evolution of traditional website forms. Reservation messenger bots allow you to nurture the leads in a more natural way.
| Web Form | Messenger Chatbot | |
|---|---|---|
| Instant Customer Profile (CRM) | ||
| Personalised | ||
| Flexible | ||
| Scalable | ||
| Automation | Basic | Complex |
| Conversion Rate | Average | High |
| Setup | Simple | Advanced |
